Privacy Notice
Redbrick Property Services Ltd (‘our’ ‘we’ or ‘us’) gather and process your personal information in accordance with this privacy notice and in compliance with the UK-GDPR and DPA (18). This notice provides you with the relevant information regarding your rights and explains how we manage your data.
Information that we collect
We process your personal information in line with our obligations and to provide you with our services, we are committed to and have processes in place to avoid ever collecting any unnecessary personal data from you and do not process your information in a way that differs from the purposes specified herein. We are both a controller and processor of personal data, and for the conditions around the data we process on behalf of controllers (Insurance companies), please refer to their privacy notice. We have strict controls and processes to ensure we adhere to their instructions.
We collect data when:
•you make contact via this website
•your data is shared with us via our (insurance Company) clients with whom you have a contract
•you contact our support services
•you contact us offering services
•you contact us for any other reason
We do not collect data from any public sources.
The personal data that we collect is: -
•Name
•Date of Birth
•Email address
•Policy Number
•Home Address
•Landline telephone number
•Mobile number
NB – Please note we do not collect any data described within the GDPR as “special category” (formerly known as sensitive data). All financial transactions are completed outside of our systems (see below under “your rights”)
We collect information in the below ways: -
•When your insurer sends us your details
•When you contact us
•When we contact you about your services
•When your Insurance company shares data with us
How We Use Your Personal Data
Your privacy is taken very seriously, and we will never disclosure, share or sell your data without your consent, unless required to do so by law. We also do not use your data for any marketing purposes.
The purposes and reasons for processing your personal data is detailed below: -
•To enable us to provide the services your Insurer has promised you
•We also process your data based on legal obligation so that we can comply with UK tax law
•To administer our day -2- day business tasks
Your Rights
You have the right of access to any personal information that Redbrick Property Solutions Ltd processes about you and to request what information we hold.
If you believe that the data we hold is incomplete or inaccurate, you have the right to ask us to correct that information.
You have the right to withdraw consent should we ever request it in the future by emailing us at info@redbrickps.co.uk
Under certain circumstances (depending on our legal basis for processing) you also have the right to restrict processing or request erasure of your personal data in accordance with data protection laws, as well as to object to any direct marketing from us. We do not undertake any automated decision making that would implicate any risk to your rights and freedoms.
If you would like to us to undertake any actions based on your rights, we may ask you to confirm your identity. We have strict policy and procedures for actioning subject rights and access requests.
Legal Basis for Processing
We process data on the following basis:
· To comply with a contract, we have with our clients (Insurance companies)
· Under the legitimate business interests of our day to day running of our business. Where we use legitimate interest, we undertake tests to ensure our interests do not outweigh you rights and freedoms.
Sharing and Disclosing Your Personal Information
We do not share or disclosure any of your personal information, other than for the purposes specified below or where there is a legal requirement. Redbrick Property Solutions Ltd uses third parties to provide the services and business functions detailed below. All these companies (processors and sub-processors) are acting in accordance with our instructions and in line with the details described in this privacy notice, each processor has provided us with written assurances with regard to the management and security of your data.
•IT support
•Web Services
•Management application services
•Accountants
•Office document management services
Data Storage
While all the servers used in providing our services are UK based some of our partners are based and use services hosted in the EU. All our EU based partners are Privacy Shield certificated, and as such provide you with the assurances associated with that certification
Safeguarding Measures
Redbrick Property Solutions Ltd employs several layers of security measures, including: -
•Encryption (TDE) for storage
•TLS for transportation
•Access Control restricts for authorised personnel only
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Redbrick Property Solutions Ltd, however, some information is required in order to provide our services and as such we will not be able to provide those services without this information (i.e., Address).
How Long We Keep Your Data
Redbrick Property Solutions Ltd have strict review and retention policy in place to meet our obligations and we only retain personal data for as long as is for the purposes we have specified. UK tax law requires us to keep your personal data for a 7 year period after which time it will be destroyed.
Special Categories / Sensitive Data / Children’s Data
We never knowingly process your special category data, sensitive data or Children’s personal data and regularly provide staff training to ensure this type of data is identified.
Making A Complaint
Please tell us if you're not happy with how we've handled your personal information. You are also entitled to make a complaint to the Information Commissioner's Office.
Redbrick Property Solutions Ltd
Compliance Manager
0161-7060693
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
This privacy notice was updated on 29th March 2021
Copyright © 2020 Redbrick Property Solutions Ltd - All Rights Reserved.
Tel: 0161 7060693 Email: info@redbrickps.co.uk