Services

About Us

Redbrick Property Solutions Ltd was created to specifically deal with building reinstatement works, following an insurable incident.

Whether damage has been caused as a result of Fire, Flood, Storm, Impact or Escape of Water, we have all the expertise necessary to restore the property back to its former glory without delay

Customer Specific Service

We pride ourselves on finding out what is important to you, and ensuring this is given the utmost priority.

We fully understand how stressful it can be when your home or business suffers an incident that leads to an insurance claim.

Insurer, Loss Adjuster or Claims Manager

For an insurer we understand that it is crucial to understand your customer and their needs, and whether they are homeowners, businesses or landlords, we will provide the best possible service, at a reasonable price, to ensure your customer has the most pleasurable experience of Redbrick Property Solutions.

Homeowner

For a homeowner we know that you just want to be put back to normal as soon as possible, whether you have had a minor leak or you have suffered from a Fire or Flood . No matter what the severity of incident, we are here to help.

Business

For a business owner, we understand that it is crucial to get your business operating as soon as possible, as future business is easily lost and much harder to regain. We will work with you, to prioritize works, plan works out of hours if necessary and get you operating without delay.

Landlord

For a landlord, we know that your tenants cannot be left without their home, so we will work with you and your tenant, to prioritize works to minimize any periods where they are left without their home. It is paramount for us to avoid unnecessary loss of rent or even the loss of a tenant.

Special Calibre of Trades

All of our operatives are hand picked and subject to a strict vetting process to ensure they are qualified, experienced and accredited to work in any environment.

We recognize that working in someone's home takes a special calibre of person to ensure that the homeowner feels comfortable and confident that we are the right people for the job.

We value the confidence and the trust that a customer affords us. Something we hold close to our hearts.

Dedicated Service

All jobs are allocated a dedicated Contracts Manager who is responsible for meeting the homeowner's expectations, managing trades and works on site, and keeping within the schedule budget.

They understand that the customer is likely to have never made an insurance claim before and therefore they are there to answer any queries or give reassurances at any time throughout the claim process.

Building a relationship with the customer is a key role of the Contracts Manager, giving the customer confidence to approach them at any time to resolve any issues they may have and to agree a resolution in a timely manner.

Insurance Specific Service

We are fully familiar with scoping insurance repair works across a wide range of differing schedules.

We are fully trained and experienced in claims validation and are fully conversant in general insurance terms and policy wording. This allows us to either validate a claim in full, or provide all the information necessary to enable the insurer, loss adjuster or claims manager to make the required decision on policy liability.

We ensure that works are started and completed on time and client systems are updated to ensure clear communication between all parties. We understand the importance of adhering to service level agreements and key performance indicators.

Completed works are inspected to ensure a consistent high standard of workmanship is achieved, all schedule works have been completed and that total customer satisfaction is obtained. Final accounts are then completed on all jobs to ensure works are invoiced accurately along with the required paperwork and certificates.

We complete regular calls to the customer throughout the claims process to ensure they are happy with how the works are going, and ensuring that they have ultimate satisfaction at completion.

We do it all!